Shipping Policy
Last updated September 17, 2026 · Mac Financial Tech Group, Inc., doing business as Mac Wireless Co.
What we ship
Physical SIM kits, phones and tablets, Mac5G routers, extenders, cameras and accessories. An eSIM is not shipped at all — it is issued electronically, usually the same day, so there is nothing to wait for and no kit charge.
| Item | How it gets to you |
|---|---|
| eSIM | Electronic — a QR code and instructions, no shipment |
| SIM kit ($9.99) | Mailed to the address on the order |
| Phones, tablets and accessories in stock | Shipped with tracking, typically 1–3 business days to leave |
| Preordered new devices | Shipped from the distributor once the model is released or allocated |
| Mac5G routers and equipment | Shipped with tracking, or handed over at a store where one is open |
When it leaves
Orders placed on a business day before 2:00 p.m. Central are prepared the same day where stock allows; everything else goes out the next business day. In-stock items typically leave within 1 to 3 business days. Preorders leave when the device is released or allocated to us, and we tell you the date we are given.
Delivery time after that depends on the carrier and your address, and is not something we control.
What shipping costs
Any shipping charge is calculated at checkout from the address you enter and is shown before you pay, in the same total as the taxes and fees. There is no separate handling charge added later, and nothing ships on an order we have not taken payment for.
The $9.99 SIM kit charge covers the SIM itself. It is charged once, only when a physical SIM is mailed — an eSIM or a Mac Wireless SIM you already have does not carry it.
Where we ship
Addresses in the fifty United States and the District of Columbia. We do not ship to freight forwarders, and we do not ship outside the country. A PO box works for SIM kits and accessories; devices need a street address that accepts signature delivery.
Tracking
You get a tracking number by email as soon as the label is made, and it is on the order in Order status and in My Account. If tracking has not moved after two business days, call us and we will chase it.
Lost, late or damaged
- Lost in transit. Tell us within 14 days of the ship date. We open a claim and send a replacement or refund once the carrier confirms the loss.
- Damaged on arrival. Keep the box and the packing, photograph it, and tell us within 3 days. We replace it.
- Wrong item. Our mistake, our postage. We send the right one and a prepaid label for the wrong one.
- Marked delivered but missing. Check with the household and the carrier first; then call us and we will file with the carrier.
Returns
Shipping and returns are different things. What can be sent back, in what window, and who pays the return postage is in the Return & Refund Policy.
Questions about a shipment: 866.729.9569, Monday – Friday, 8 a.m. – 6 p.m. Central, or message us and we reply the same business day.