911 & Emergency Calling Notice
Last updated September 3, 2026 · Mac Financial Tech Group, Inc., doing business as Mac Wireless Co.
911 works on every line
You can call or text 911 from any active Mac Wireless line, and from a line that is paused for non-payment. Emergency calls are routed to the public safety answering point (PSAP) for your location.
Your registered E911 address
When a 911 call cannot be located automatically — most often on Wi-Fi calling — the address on your account is sent to emergency services. That address is the service address you gave at activation. Keep it current in My Account whenever you move; an out-of-date address can send help to the wrong place.
Wi-Fi calling limitations
- Wi-Fi calling relies on your internet connection. If the power, internet or Wi-Fi router is down, 911 over Wi-Fi will not work; your phone will try the cellular network instead, which may or may not have signal at your location.
- Location over Wi-Fi is based on your registered address, not GPS, so tell the operator where you are.
- Traveling with Wi-Fi calling on may route 911 to the PSAP for your registered address rather than where you are.
Other limitations
- Indoor coverage, terrain, weather and network congestion can affect any wireless call, including 911.
- Text-to-911 is available only where the local PSAP supports it; if it is not, you receive a bounce-back message — call instead.
- A phone without an active line can still dial 911 in the United States, but emergency services cannot call you back.
What we ask of you
Keep your E911 address accurate, tell everyone who uses the line about these limits, and keep an alternate way to reach emergency services if your household depends on Wi-Fi calling. This notice is provided in accordance with FCC rules for interconnected wireless and Wi-Fi calling services.