Order status
Where's my order?
Enter the order number from your confirmation email. Add the email you ordered with to see your plan and the last four digits of your number.
- 1Order received
We have your order and the payment is confirmed.
- 2SIM on the way — or eSIM ready
Mailed SIMs go out by ground (2–5 business days). eSIMs are ready the moment you check out; the QR code is on your confirmation screen and email.
- 3Number transfer
If you kept your number, the old carrier releases it — usually the same day, up to 24 hours. Keep the old service on until we email you.
- 4Active
Restart the phone once. Then set up autopay and add lines in My Account.