MacProtect
Your phone goes everywhere you do. Cover it.
Mac Device Protection is an accidental-damage service plan for the phone on your Mac Wireless line — cracked screens, liquid damage and failures outside the manufacturer's warranty, repaired or replaced.
Protection for how phones actually break.
The most common claim there is. Drop it on the driveway, put in a claim the same day.
Sink, pool, rainstorm, washing machine. Accidental liquid contact is covered.
Mechanical and electrical failures once the manufacturer's warranty has run out.
We repair where a repair makes sense and replace where it does not, on covered claims.
Three steps, one phone call.
Tell us what happened
Call 866.729.9569 or message us from My Account. Have the line and the device with you.
Pay the service fee
A flat service fee per approved claim — the only charge at claim time, on top of the monthly price.
Get it fixed or replaced
Approved claims are capped over a rolling twelve months — the exact number is published with the price. Your line keeps working the whole time.
What is in, and what is not.
Covered
- Cracked and shattered screens
- Accidental damage from handling — drops, dents, spills
- Liquid damage
- Mechanical and electrical failure after the manufacturer's warranty ends
- Repair or replacement on an approved claim, at our option
Not covered
- Loss and theft — this is a damage plan, not an insurance policy
- Cosmetic damage that does not stop the phone working
- Intentional damage, or damage from unauthorized repair
- Batteries and accessories on their own, and normal wear
- A device that was already broken when protection was added
Mac Protect is a service plan sold by Mac Financial Tech Group, Inc. It is not insurance. Eligibility, exclusions and claim limits apply; the full terms are in the Terms of Service. Cancel any time from My Account — coverage ends at the close of that billing cycle and is not prorated.
Straight answers about coverage.
When can I add Mac Protect?
Not yet — the plan opens once our underwriting terms are final. Join the list below and we will tell you the day it does. A phone that is already damaged cannot be covered.
Does it cover a phone I brought with me?
Yes. Mac Protect covers the device on the line, whether you bought it from us or brought your own — as long as it is working when protection starts.
What does a claim cost?
A flat service fee per approved claim, on top of the monthly price. Both numbers are published the day the plan opens — we will not quote a rate we have not set.
Is a lost or stolen phone covered?
No. Mac Protect covers damage and failure, not loss or theft. If a phone goes missing, call us and we will suspend the line so nobody can use it.
Can I cancel?
Any time, from My Account or by phone. Coverage runs to the end of the cycle you have paid for.
Why is there no price on this page?
Because we do not have the final underwriting rate yet, and we will not print a number we might have to change. When the rate card is signed, the price goes on this page, on the plan pages and at checkout — all at once.
Does protection move to a new phone?
Yes — tell us when you swap devices and we will move the coverage to the new one, as long as that device is working at the time.
Be first to hear when Mac Protect opens.
Leave your email and we will send the price and the terms the day the plan is live. Nothing is charged for protection until then.