Your fastest move on moving day. The router moves with you.
No transfer appointment, no new install. Check the new address, unplug the router at the old place, plug it in at the new one. If the new address qualifies, you're online before the boxes are.
Moving with Mac5G
Use the address check below. If the Home plans qualify, nothing else changes. If only Essential or Backup qualifies, a specialist moves you over on the same router.
Update the service address in My Account or call us. The plan keeps billing as it did; the address on the account changes on the day you pick.
Near a window at the new place. Same Wi-Fi name, same password — the TVs and phones reconnect on their own.
Check the new address
Is there a fee to move?
No. The plan, the router and the price come with you. Update the address in My Account or call us.
What if the new address does not qualify?
A specialist checks by hand and can move the same router to an Essential 300 plan on LTE, a Backup plan, or a Business plan on the Mac Orbit network. If nothing works there, cancel with no fee — the service is month to month.
Can I keep the service running at both places for a while?
Yes — add a second line for the overlap and cancel the old one when you are out. Two internet lines on one account can both take the bundle discount.
Do I need a new router for a bigger house?
Usually not. Try the router at a window first; the Sidekick extender reaches the far end of a bigger house and the Beacon antenna helps a weaker signal.
Moving out of state?
The address check works nationwide. Taxes on equipment follow the new state; internet access itself is not subject to state sales tax under federal law.
Talk to us
Monday – Friday, 8 a.m. – 6 p.m. Central. Sales and support on the same number — the person who qualifies the address is the one who answers when the light blinks.